Customer Success Manager & Coach (Evenings)

Location: Equity Fitness
Schedule: Primarily evenings + some flexible hours
Type: Part-time (with room to grow into full-time)

Our Mission

Our goal is simple and ambitious: to help create more happy, healthy people in the world.

We believe coaching is about more than workouts. It’s about connection, consistency, accountability, and helping people feel seen, supported, and capable for decades, not just months.

We’re looking for a rare person who can serve both on the floor as a coach and behind the scenes as a Customer Success Manager (CSM), someone who loves people, takes ownership, and brings positive energy into every room.

Who We’re Looking For

We hire based on character first, skill second.

Our core values come from The Ideal Team Player framework:

  • Humble – You put the team first, accept feedback, and don’t need the spotlight.

  • Hungry – You take initiative, look for ways to improve, and follow through.

  • Happy (People-Smart) – You read the room, communicate well, and build real relationships.

If you genuinely enjoy helping people, remembering names, noticing effort, and creating positive moments this role will feel meaningful and energizing.

Role Overview

This position blends two critical responsibilities:

  1. Group Coach & Personal Training Coach

  2. Customer Success Manager (CSM)

You’ll be a front-facing leader in our community helping members feel welcomed, coached, supported, and excited to keep showing up.

Coaching Responsibilities

As a coach, your job is to deliver high-quality, engaging, and professional classes while creating a welcoming environment where every member feels acknowledged.

Key expectations include:

  • Teaching safe, effective movement with clear standards and progressions

  • Seeing and correcting movement using verbal, visual, and tactile cues

  • Managing the flow, timing, and energy of your sessions

  • Creating a positive, fun, and focused environment

  • Knowing and using members’ names and asking the second question

  • Giving every member both positive and constructive feedback

  • Remaining present before, during, and after class to support members

Coaching quality is evaluated using a detailed coaching evaluation framework that emphasizes movement knowledge, class management, presence, professionalism, and care

Customer Success Manager (CSM) Responsibilities

As a CSM, your role is to help members stay engaged, feel supported, and succeed long-term.

This includes (but is not limited to):

  • Welcoming and integrating new members

  • Checking in with absent members and those returning from injury

  • Celebrating milestones, PRs, and consistency

  • Ensuring goal-setting sessions happen and are followed up

  • Managing retention systems, automations, and communications

  • Responding to emails, texts, and inquiries promptly and professionally

  • Supporting front-desk operations and member experience

  • Helping coordinate events, social engagement, and community touchpoints

This role follows a proven Customer Success framework designed to increase retention, connection, and long-term value for members

Education

A fitness and CPR / AED certifications will be required. They can be obtained within the first 3 months of employment.

Schedule & Flexibility

  • Evening availability is required (coaching sessions + member touchpoints)

  • Some CSM tasks can be completed at flexible times

  • Hours will start modest (15 hours) and grow with performance and capacity

What Success Looks Like

You’ll know you’re winning in this role when:

  • Members feel known, supported, and excited to be here

  • Classes run smoothly, professionally, and with great energy

  • Members stay consistent, engaged, and connected

  • Problems are solved proactively not reactively

  • The gym feels better when you’re on shift

  • The key metrics for the CSM

    • Monthly Retention

    • ARM

    • LEG

Growth Opportunities

This role has real upside.

As the business grows, this position can expand into:

  • Additional coaching hours

  • Increased responsibility in member experience or operations

  • Leadership opportunities

  • Increased pay and scope based on performance

We believe small investments in the right people create massive long-term impact.

How to Apply

If this sounds like you, we’d love to hear from you.

Apply with:

  • Fill out the form below

  • Send me a video of you talking about something you’re currently working to improve about yourself?

I will reach out after I receive the video.

We’re not just hiring a coach.
We’re building a team that helps people live better lives.